Frequently Asked Questions

Everything you need to know about your Lucien shopping experience.

How long does shipping take?

Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location, usually ranging from 7-14 business days.

What is your return policy?

We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please note that sale items are eligible for store credit only.

How do I determine my correct size?

Each product page features a detailed 'Size Guide' with specific measurements. As a general rule, Lucien garments are designed with a tailored fit; if you are between sizes, we recommend sizing up.

Are your materials sustainably sourced?

Quality and ethics are at our core. We prioritize organic cotton, recycled fibers, and ethical manufacturing practices to ensure our fashion has a minimal footprint on the environment.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we begin processing orders immediately. You may cancel or modify your order within 60 minutes of placement by contacting our customer support team.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installments through Klarna and Afterpay.